UNFYCHAT keeps the way of working your team already understands — a queue, an owner, a reply — and makes it reliable for a whole team.
Unified inbox
Messages from every connected channel appear in one list that updates live on every screen.
- Live updates on computer and phone
- Unread counters and notifications
- Search and saved views
- Filters by channel, tag, priority and status
Conversation assignment
Take a conversation with one tap or by dragging it. Taking is atomic, so double replies don't happen.
- Drag and drop or Take
- Transfer to a colleague
- Return to the queue
- Optional automatic assignment
Responsible managers
Every open conversation has exactly one owner, and everyone can see who it is.
- Owner shown on every card
- Returning customers can go back to their last manager
- Personal list of “my conversations”
Real-time teamwork
When someone takes, answers or closes a conversation, everyone sees it immediately.
- Live queue on every device
- Internal notes for colleagues
- Notifications for new and transferred conversations
Roles and permissions
Owner, director, administrator and manager roles, with every check made on the server.
- Several owners and administrators
- Departments with their own leads
- Access by invitation only
- Audit log of sensitive actions
Conversation history
The full history of a customer stays in one place: messages, notes, tags and who handled what.
- Previous conversations on the customer profile
- Assignment and transfer history
- Tags and internal notes
Conversation statuses
Every conversation is either in the queue, assigned to someone, or closed — and priorities show what matters first.
- In queue, assigned, closed
- Priorities from low to urgent
- Closed conversations reopen when the customer writes again
Analytics
Response times, workload and results for each manager and channel, calculated from recorded events.
- Queue waiting time
- First response time
- Volume by day and channel
- Performance by manager
Waiting-time control
Set a target for the first reply and see which conversations are close to missing it.
- First-response targets
- Working hours
- Away message outside working hours
- Longest-waiting conversations first
Channel management
Connect channels through official sign-in, see the state of each connection and disconnect at any time.
- Official Meta sign-in
- Connection health checks
- Disconnect in one click
- Several channels per workspace, depending on plan
In preparation
AI assistant
Reply drafts, translation and summaries based only on the knowledge base your company approves. It will be enabled after final testing and stays off until a workspace owner turns it on.
Bring every conversation into one place
Create your workspace in a few minutes, invite your team and start answering from one inbox.
Monthly subscription. Until online payment is connected, we activate plans by invoice.