Product
What is UNFYCHAT?
A shared inbox for customer messages. Your team answers customers from one place, each conversation has a responsible manager, and owners see response times and workload.
Do I need to install anything?
No. UNFYCHAT works in the browser on computers and phones.
Which languages does it support?
The interface is available in Azerbaijani, Russian, English and Georgian. Each person chooses their own language. Customer messages stay in the language the customer wrote in.
Can two managers answer the same customer by mistake?
No. A conversation can have only one owner at a time. If two people try to take it at the same moment, only one succeeds.
Channels and Meta
Which channels can I connect?
Instagram Direct, Facebook Messenger and WhatsApp Business are built and are waiting for Meta's approval. TikTok is planned. The Integrations page always shows the current status.
When will Instagram, Messenger and WhatsApp be available?
When Meta completes its review of UNFYCHAT. We can't predict Meta's timing, so we don't promise a date.
Do you need my Instagram or Facebook password?
No. Channels are connected only through the official Meta sign-in. You choose the accounts and approve the permissions yourself.
Can I try UNFYCHAT before the channels are approved?
Yes. You can create a workspace, invite your team and use a demo channel with sample messages to try the inbox and assignment.
Pricing and payment
Is there a free trial?
No. UNFYCHAT is a paid monthly subscription. If it does not suit you, you can request a refund within 7 days under our refund policy.
How do I pay?
Online payment is not available yet. Create your workspace or contact us — we will send an invoice and activate your plan.
Are the prices final?
The prices on the Pricing page are preliminary and may change before the commercial launch.
Data and security
Where is my data stored?
The application servers and database run in Frankfurt, Germany (EU).
Do you use my conversations for advertising?
No. Message contents are never sent to advertising or analytics systems.
How do I delete my data?
See the Data deletion page. You can disconnect channels yourself at any time; to delete a workspace or account, write to us.
Bring every conversation into one place
Create your workspace in a few minutes, invite your team and start answering from one inbox.
Monthly subscription. Until online payment is connected, we activate plans by invoice.