Terms of Service

These Terms of Service ("Terms") govern access to and use of UNFYCHAT (the "Service"), a software-as-a-service product provided by VARK TECHNOLOGIES MMC, a company registered in the Republic of Azerbaijan, tax identification number (VÖEN) 1310018631, office: Bakı, Ağ Şəhər, Mərkəzi Bulvar 8 ("VARK", "we", "us").

By creating an account, accepting an invitation to a workspace or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind it, and "Customer" means that organisation.

1. The Service

1.1. UNFYCHAT is a shared inbox for business messaging. It lets a Customer's team receive and answer messages from connected messaging channels, assign conversations to responsible staff, use internal notes, tags and quick replies, and see analytics about response times and workload.

1.2. Messaging channels (such as Instagram, Facebook Messenger and WhatsApp Business) are connected only through the official interfaces of the platforms that operate them. Their availability depends on those platforms, including their review and approval of UNFYCHAT. The current status of each channel is shown on the Integrations page. We do not promise that any channel will be or remain available.

1.3. Features described as "Coming soon", "Pending approval" or "In preparation" are not part of the Service until we make them available.

1.4. We may improve and change the Service. If a change materially reduces the core functionality of a paid plan, we will inform the account owner by e-mail in advance.

2. Accounts and workspaces

2.1. To use the Service you need an account. You must give accurate information and keep it up to date.

2.2. Each Customer works in its own workspace. The person who creates the workspace becomes its owner. Owners can invite other people and give them roles (for example director, administrator or manager). The Customer is responsible for who it invites and which permissions it grants.

2.3. You must keep your sign-in details confidential and tell us promptly at support@unfychat.com if you believe your account has been accessed without authorisation.

2.4. The Service is intended for businesses and professionals. You must be at least 18 years old to create an account.

3. Customer responsibilities

3.1. The Customer must use the Service in accordance with these Terms, the Acceptable Use Policy, applicable law and the terms of every messaging platform it connects (including Meta's Platform Terms and WhatsApp Business policies).

3.2. The Customer is responsible for the content of the messages its staff send, for having a lawful basis to communicate with its own customers, and for informing its customers about how their data is processed.

3.3. The Customer must not connect accounts, Pages or phone numbers that it is not authorised to manage.

4. Customer data and privacy

4.1. "Customer Data" means messages, attachments, contact details and other content that the Customer or its customers submit through the Service. The Customer keeps all rights in Customer Data.

4.2. We process Customer Data on the Customer's behalf and only to provide the Service, as described in the Data Processing Agreement. We do not sell Customer Data and do not use the content of conversations for advertising.

4.3. How we handle personal data of account users and website visitors is described in the Privacy Policy.

5. Plans and payment

5.1. The Service is offered under monthly subscription plans with limits (for example the number of managers and channels). There is no free trial. Until online payment is connected, we activate a plan after payment by invoice. Once a payment provider is connected, subscriptions paid online renew automatically each month until they are cancelled.

5.2. Current prices are shown on the Pricing page. Until online payment is connected, we issue an invoice for the chosen plan; it states the amount and the period, and the plan is activated after payment. Cancellation and refunds are governed by the Cancellation & Refund Policy. VARK TECHNOLOGIES MMC is not currently registered as a value added tax (ƏDV) payer, so no VAT is charged in addition to the prices. If this status changes, we will notify workspace owners in advance, before it affects any payment.

6. Intellectual property

6.1. The Service, including its software, design, texts and trademarks (including the name and logo UNFYCHAT), belongs to VARK or its licensors. We grant the Customer a non-exclusive, non-transferable right to use the Service during the subscription, for its internal business purposes.

6.2. You must not copy, modify, reverse engineer or resell the Service, except where the law expressly allows it.

6.3. If you send us feedback or suggestions, we may use them without obligation to you.

7. Third-party platforms

7.1. Messaging channels, sign-in providers and other third-party services are operated by their providers under their own terms. We are not responsible for their availability, changes to their interfaces, or decisions they make about the Customer's accounts (for example suspension of a Page or phone number).

7.2. If a platform withdraws or limits UNFYCHAT's access, the related features may stop working. We will inform affected owners where we reasonably can.

8. Availability and support

8.1. We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation unless a separate written agreement or the Service Level Agreement says otherwise.

8.2. Support is provided by e-mail at support@unfychat.com.

9. Suspension and termination

9.1. The Customer may stop using the Service at any time. Cancellation of a paid plan follows the Cancellation & Refund Policy.

9.2. We may suspend or restrict access if the Customer seriously or repeatedly breaches these Terms or the Acceptable Use Policy, if payment for the current period has not been received, or where required by law or by a messaging platform. Where possible we will warn the owner first and give a reasonable time to fix the issue.

9.3. After termination, Customer Data is deleted as described in the Data Processing Agreement and the Privacy Policy.

10. Disclaimers and limitation of liability

10.1. Except as expressly stated in these Terms, the Service is provided "as is", to the extent permitted by law.

10.2. To the extent permitted by law, neither party is liable for indirect or consequential losses, loss of profit, revenue or goodwill.

10.3. To the extent permitted by law, our total liability arising out of or relating to the Service in any 12-month period is limited to the fees the Customer paid for the Service in that period.

10.4. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes to these Terms

We may update these Terms. We will publish the new version on this page with its date and, for material changes, notify workspace owners at least 30 days before they take effect. Continued use after that date means acceptance.

12. Governing law and disputes

12.1. These Terms are governed by the laws of the Republic of Azerbaijan.

12.2. The parties will first try to resolve disputes through negotiation. Disputes that cannot be resolved this way will be decided by the competent courts of the Republic of Azerbaijan.

12.3. These Terms are published in several languages. If versions differ, the Azerbaijani version prevails.

13. Contact

VARK TECHNOLOGIES MMC, VÖEN 1310018631, office: Bakı, Ağ Şəhər, Mərkəzi Bulvar 8. E-mail: support@unfychat.com.